Check-in is from 3:00 p.m. and check-out is until 11:00 a.m.
We believe that guests should be able to enjoy their room without feeling rushed.
I will arrive during the morning at the airport. Can I check into my room before the regular time?
Yes, if the hotel is given prior notice, arranging for early check-in is possible.
Check-in from 12:00 p.m. is possible at an additional cost of 3,000 yen per room.
Can I extend my check-out time?
In principle, check-out is by 11:00 a.m. , but extending the check-out time to 3:00 p.m. is possible at a fee.
The extension fee depends on the room. Please contact the front desk for details.
When checking out later than 3:00 p.m., the fee for one night's stay will apply.
In general, there are no special rates for children.
Infants up to 5 years of age who sleep in the same bed as an adult can stay at no extra cost.
(*No extra towels are provided when infants sleep in the same bed as adults)
Can I pay by credit card?
The hotel accepts Visa, JCB, Credit Saison, and China UnionPay credit cards.
How do I indicate that my room should not be cleaned?
You may either inform the front desk or place the "Do Not Disturb" sign on the outside door knob.
When the "Do Not Disturb" sign is on the door, the room will not be cleaned.
It is also possible to only have the amenities changed. Please inform the front desk.
What is the room cleaning time when staying more than one night?
Room cleaning can be requested until 3:00 p.m.
After this time, room cleaning will not be possible on that day.
Do you have a curfew?
No, the hotel entrance is open 24 hours. The front desk is also staffed 24 hours.
Is it possible to accommodate minors?
At all Hearton Hotel stores, we ask that minors (persons under the age of 18 or high school students who are under the age of 18 or a group of minors) submit a consent form from a person with parental authority. Guests who have confirmed the consent of their parental authority can stay.
【Notes】
*Consent forms are required for all guests. Please submit it to the front desk at check-in on the day.
*If we cannot confirm the consent of the person with parental authority at the time of check-in, after confirming by telephone contact etc. on the spot, please submit this document with the consent of the person with parental authority by fax or mail at a later date. I will.
*Personal information entered will not be provided or disclosed to a third party without the prior consent of the customer.
【Consent form】
Please download the consent form of the store where you will be staying from the following. Download the consent form
About the rooms
What are the bed sizes?
Single A: 150cm×195cm
Single B: 110cm×195cm
Double: 150cm×195cm
Compact Twin: 110cm×195cm + 96cm×195cm (Sofa Bed)
Standard Twin: 110cm×195cm×2
Triple: 110cm×195cm×2 + 96cm×195cm (Sofa Bed)
Is room service available?
No, there is no room service.
Can I drink the water from the tap in the room?
Yes, the tap water is drinkable.
About the facilities
Is there a large public bath in the hotel?
No, there's no public bath in the hotel.
However, every guest room is equipped with a unit bathroom.
Are there vending machines or ice makers at the hotel?
Yes, they are located on the 2nd floor.
What kind of breakfast is served at the hotel?
We offer a full buffet breakfast, to match the needs of guests from all over the world.
Yo Tsu Ba, 1st floor
7:00 am to 9:30 am (entry until 10:00 am)
1,550 yen (500 yen for children from 3 to 5 years old)
Is there a smoking corner in the hotel?
No, the entire hotel is non-smoking, and there is no designated smoking space.
Is there an ATM in the hotel?
No, there is no ATM in the hotel.
There are ATMs at convenience stores in the vicinity of the hotel. For details, please inquire at the front desk.
About access
Does the hotel have a parking lot?
No, unfortunately hotel-owned parking is not available.
Guests using a car are asked to utilize parking facilities in the vicinity of the hotel.
For details, please inquire at the front desk.
Other services available from the front desk
Is it possible to store luggage before checking in or after checking out?
Storing luggage before checking in is possible.
Storing luggage after checking out is also possible, but it must be collected on the same day.
Is there a foreign currency exchange service in the hotel?
No, such a service is not available in the hotel.
Please inquire at the front desk about currency exchange services in the vicinity of the hotel.
Can I have a package from a parcel delivery service sent to the hotel?
If the package has been fully prepaid, this is possible.
Packages that need to be paid on delivery are not accepted.
The hotel does not pay any charges on behalf of guests.
Can I send a parcel delivery from the hotel?
Unfortunately we don’t provide this service.
Is there a laundry service?
Yes.
To use the service, please fill out the laundry ticket provided in your room, place the laundry in the provided bag and bring it to the front desk.
For details regarding service hours and finishing time, please inquire at the front desk.
Can I have the hotel call me a taxi?
Yes, we'll call you a taxi.
Please inquire at the front desk.
Are there any convenience stores near the hotel?
Yes. Please inquire at the front desk.
How long does the hotel keep objects forgotten by guests?
Objects are kept for a period of three months from the date on which they were found. Please inquire with the hotel if you have forgotten something.
Area information / Map / Disaster evacuation areas
Where is the designated evacuation area in case of an emergency?
Shinmachi Kita Park. (4-minute walk from the hotel)
1-15 Shinmachi Nishi-ku Osaka-shi 550-0013 See on Google Maps