FAQ
General information
- What are the regular check-in and check-out times?
- Check-in is from 2:00 p.m. and check-out is until 12:00 noon.
We believe that guests should be able to enjoy their room without feeling rushed.
- I will arrive during the morning at the airport. Can I check into my room before the regular time?
- Yes, if the hotel is given prior notice, arranging for early check-in is possible.
Check-in from 11:00 a.m. is possible at an additional cost of 3,000 yen per room. - Can I extend my check-out time?
- In principle, check-out is by 12:00 noon, but extending the check-out time to 3:00 p.m. is possible at a fee.
The extension fee depends on the room. Please contact the front desk for details.
When checking out later than 3:00 p.m., the fee for one night's stay will apply. - What is your policy regarding cancellations?
- For details, please see the "Accommodation Agreement".
Accommodation Agreement PDF - Do you have special rates for staying with children?
- In general, there are no special rates for staying with children.
Infants up to 5 years of age who sleep in the same bed as a parent stay at no extra cost.
(Any necessary additional bedding or utensils are to be supplied by the guest.) - Can I pay by credit card?
- The hotel accepts most major credit cards such as Visa, JCB, American Express, Diners Club, China UnionPay, etc.
- How do I indicate that my room should not be cleaned?
- You may either inform the front desk or place the "Do Not Disturb" sign on the outside door knob.
When the "Do Not Disturb" sign is on the door, the room will not be cleaned.
It is also possible to only have the amenities changed. Please inform the front desk. - What is the room cleaning time when staying more than one night?
- Room cleaning can be requested until 2:45 p.m.
After this time, room cleaning will not be possible on that day. - Do you have a curfew?
- No, the hotel entrance is open 24 hours. The front desk is also staffed 24 hours.
- Is it possible to accommodate minors?
- At all Hearton Hotel stores, we ask that minors (persons under the age of 18 or high school students who are under the age of 18 or a group of minors) submit a consent form from a person with parental authority. Guests who have confirmed the consent of their parental authority can stay.
【Notes】
*Consent forms are required for all guests. Please submit it to the front desk at check-in on the day.
*If we cannot confirm the consent of the person with parental authority at the time of check-in, after confirming by telephone contact etc. on the spot, please submit this document with the consent of the person with parental authority by fax or mail at a later date. I will.
*Personal information entered will not be provided or disclosed to a third party without the prior consent of the customer.
【Consent form】
Please download the consent form of the store where you will be staying from the following.
Download the consent form
About the rooms
- What size are the beds?
- Single: 140 cm x 198 cm (some beds: 110 cm x 198 cm)
Semi-double: 140 cm x 198 cm
Twin: 110 cm x 198 cm x 2
Studio Twin: 110 cm x 198 cm + 96 cm x 200 cm (sofa bed)
Triple: 110 cm x 198 cm x 2 + 96 cm x 200 cm (sofa bed) - Is room service available?
- No, there is no room service.
- Can I drink the water from the tap in the room?
- Yes, the tap water is drinkable.
About the facilities
- Is there a large public bath in the hotel?
- No, there’s no public bath in the hotel.
However, every guest room is equipped with a unit bathroom. - What about Internet access?
- Free wi-fi is available throughout the hotel, and wired access via LAN cable is also possible in each room.
Computers are available for rent at a cost of 1,100 yen per day. - What kinds of things are available for rent?
- Please access the information page for the respective room type.
Click here for room information - Are there beverage vending machines and ice makers in the hotel?
- Yes, there are beverage vending machines on each guest room floor and ice makers on some guest room floors of the hotel.
- What kind of breakfast do you serve in the hotel?
- Kitano Garden, 1F
7:00 a.m. to 10:00 a.m. (last order: 9:30 a.m.)
If purchased by the previous day: 1,200 yen (adults and children from age 11), 700 yen (children age 6 to 10)
If purchased on the day: 1,320 yen (adults and children from age 11), 700 yen (children age 6 to 10) - Is there a smoking corner in the hotel?
- No, but there is a smoking space outside of the hotel.
For details, please inquire at the front desk. - Is there an ATM in the hotel?
- No, there is no ATM in the hotel.
There are ATMs at convenience stores in the vicinity of the hotel. For details, please inquire at the front desk.
About access
- Does the hotel have a parking lot?
- There is a joint-use parking lot with the "Kitano Church" adjacent to the hotel.
However, the parking lot may not have available space.
In such a case, the front desk will provide information about parking facilities nearby.
Other services available from the front desk
- Is it possible to store luggage before checking in or after checking out?
- Storing luggage before checking in is possible.
Storing luggage after checking out is also possible, but it must be collected on the same day. - Is there a foreign currency exchange service in the hotel?
- No, such a service is not available in the hotel.
Please inquire at the front desk about currency exchange services in the vicinity of the hotel. - Can I have a package from a parcel delivery service sent to the hotel?
- If the package has been fully prepaid, this is possible.
Packages that need to be paid on delivery are not accepted.
The hotel does not pay any charges on behalf of guests. - Can I send a package with a parcel delivery service from the hotel? (Domestic or overseas)
- Domestic packages for delivery within Japan can be sent. (Prepayment)
To send packages overseas, please inquire at the front desk about post offices in the vicinity of the hotel. - Is there a laundry service?
- Yes.
To use the laundry service, please fill out the slip provided in your room, place the laundry in the provided bag and bring it to the front desk.
For details regarding service hours and finishing time, please inquire at the front desk.
There is also a coin laundry in the first basement floor. - Can I have the hotel call me a taxi?
- Yes, we'll call you a taxi.
Please inquire at the front desk. - Are there any convenience stores near the hotel?
- Yes.
Please inquire at the front desk. - How long does the hotel keep objects forgotten by guests?
- Objects are kept for a period of three months from the date on which they were found. Please inquire with the hotel if you have forgotten something.
Area information / Map / Disaster evacuation areas
- Where is the designated evacuation area in case of a disaster?
- Umekita Square (North side of JR Osaka Station) (5 minutes on foot from the hotel)
Ofuka-cho, Kita-ku, Osaka-shi, Osaka 530-0011 (except when inside facilities)
See on Google Maps